Returns & your rights.

01Changed your mind?

You can send it back within 14 days of delivery for a full refund of the product price. No reason needed.

It has to be unused, clean and in its original packaging with everything that came in the box. Return postage is paid by you, and the original delivery fee isn't refunded.

02How to send it back

Email hello@marlobody.com with your order number within 14 days of delivery. We reply with the return address. Use a tracked service and keep the receipt until your refund arrives.

03When you get your money

We refund the product price to the card you paid with within 5 working days of your parcel arriving back with us.

04Faulty, damaged or not as described

This is not the same as changing your mind, and it has no 14-day limit. If your Sculpt or oil is faulty, arrives damaged, or isn't what we described, email hello@marlobody.com with your order number and a photo or short video. We cover the cost of sending it back and fix it with a repair, a replacement or a refund, as the Australian Consumer Law sets out.

Pink marks on the skin after use are a normal part of cupping and aren't a fault.

05Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Our 14-day change-of-mind returns are extra and come on top of these rights. Nothing on this page limits them.